Home :: Privacy statement

Privacy statement

We respect your privacy!

THE SIMPLE VERSION:
 
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!
Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. We will only use the information you provide to contact you in regards to the orders you place with us. If you have any questions, please feel free to call or e-mail us.

THE LONG VERSION:
 
Information Collection and Use
Jaques Australian Coffee is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Jaques Australian Coffee collects information from our users at several different points on our website.

Registration
In order to purchase from this website, a user must first complete the registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest or for completing a transaction / order.

Order
We request information from the user when an order is submitted in the checkout process. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customers orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies
A cookie is a piece of data stored on the users hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to fully browse our online catalogue or order products online. 

Log Files
We use IP addresses to analyse trends, administer the site, customer security, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing
We respect your privacy and will not share any of your personal information with any other parties. We will not sell or give away any information about our customers unless required so by the law (ie investigation, fraud).

Links
From time to time we may include a links to other sites on this website. Please be aware that we [Jaques Australian Coffee] are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.

Security
This website takes every precaution to protect our users information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our registration/checkout forms asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer and Netscape Navigator becomes locked, as opposed to un-locked, or open, when you are just surfing. To learn more about SSL, follow this link [ www.thawte.com].

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers information is protected.

If you have any questions about the security at our website, you can send an email to webmaster@jaquescoffee.com

Special Offers
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

Site and Service Updates
We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Correction/Updating Personal Information
If a users personally identifiable information changes (such as your address), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that users personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support at admin@jaquescoffee.com.

Choice/Opt-out
Our Signup / Registration form has an opt-out mechanism so users who sign up as a customer with us, but dont want any marketing material, can keep their email address off of our lists. Users who no longer wish to receive our newsletter or promotional materials from us can reply to the email with unsubscribe in the subject line in the email or email us at admin@jaquescoffee.com.

Notification of Changes
If we decide to change our privacy policy, we will post those changes to this page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email.